Program Refund Policy

Our refund policy encourages early decisions, so as to not affect other customers or our ability to deliver efficient programs. Recreation activity fees shall be refunded in the following manner:

  1. 100% activity fee refund if activity is cancelled by City of Acworth Parks, Recreation and Community Resource Department
  2. 100% activity fee refund, minus deposits that are stated as non-refundable, if request is submitted  7 calendar days or more prior to activity start date.
  3. There will be no activity refund for requests submitted within 7 calendar days prior to activity start date. Department credit available as refund option.
    a. A customer may elect to receive a Department Credit which can be used towards activity fees for another program at no additional cost or penalty. A department credit may also be kept on the customer Rec1 account at no additional charge. Department credits will not be refunded once placed on Rec1 account.
    b. If a customer declines Department Credit as refund for requests within 7 calendar days or less of program start date, no refund will be given.
  4. Activity fees less than $10.00 will not be refunded to credit/debit cards. Department credit is available.
  5. Refund requests for Sports Team League registrations must be submitted prior to the listed league registration deadline.

 

Request Procedure

Please include the following when submitting refund request:

  • First and last name of account holder
  • First and last name of participant enrolled in activity
  • Activity Name and Activity Dates
  • Specify whether submitting a request for a Refund, Transfer or Department Credit

Requests for recreation program refunds should be directed to the appropriate Recreation Coordinator:

Youth Programs & Events/ Camps – jgonzalez@acworth-ga.gov
Youth & Adult Athletics / Athletic Camps – elacher@acworth-ga.gov
Special Needs Programs – lham@acworth-ga.gov
Active Adults Programs – lmcmurry@acworth-ga.gov 

*This refund policy excludes Active Adult Day and Overnight Trips.
All other community activities and classes – ajordanfox@acworth-ga.gov